Privacy Policy

At Floral Haven YYC, your trusted Calgary florist, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or place an order for flower delivery in Calgary and surrounding areas.

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1. Information We Collect

When you use our website or services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and delivery address

• Order & Payment Details: Payment information is securely processed via trusted third-party providers (we do not store credit card details)

• Uploaded Files or Photos: For custom floral quotes or personalized messages

• Technical Data: IP address, browser type, device type, and website usage patterns, to help us improve user experience

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2. How We Use Your Information

Floral Haven YYC collects and uses your personal data to:

• Process and deliver your online flower orders in Calgary

• Provide custom floral quotes and respond to inquiries

• Enhance website functionality and user experience

• Send updates, promotions, and seasonal offers (only if you opt in)

We use this information solely to improve your shopping experience and ensure efficient flower delivery services in Calgary.

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3. Sharing Your Information

Your privacy is important to us. We do not sell or rent your personal information. We only share your data with:

• Trusted service providers (e.g., payment processors, website maintenance, delivery partners)

• Legal authorities, when required to comply with applicable laws or regulations

All partners are required to keep your information confidential and secure.

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4. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, access controls) to protect your personal data. While we strive to keep your information safe, please note that no online platform is completely immune to security risks.

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5. Your Rights

As a valued customer, you have the right to:

• Access the personal data we hold about you

• Request updates or corrections to your information

• Opt out of marketing emails at any time

• Request the deletion of your personal data (subject to legal and contractual obligations)

To make a request, contact us using the details provided below.

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6. Cookies & Website Tracking

Our website uses cookies and tracking technologies to:

• Enhance site performance and personalize your browsing experience

• Analyze visitor traffic to improve our content and services

You can control cookie settings through your web browser at any time.

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7. Contact Us

If you have any questions about this Privacy Policy or how your data is managed, please contact us:

📧 Email: floralhavenst@gmail.com
📞 Phone: 403‑257‑3000
📍 Floral Haven YYC — Calgary, Alberta
🌐 www.floralhavenyyc.com

By using our website, you consent to the terms of this Privacy Policy. We may update this policy from time to time, and changes will be posted here with the updated effective date.